Clear by design
Teenyloop privacy policy
The stories stay on your device. We do not receive your story choices.
Effective 14 September 2026
Android edition and Google Play
Updated 22 September 2026. This policy also covers the Android edition. References below to Apple, StoreKit and Apple Family Sharing describe the iPhone edition. Our website, support and privacy-rights sections apply to both editions.
The Android edition bundles all stories and animations locally. The current story and choices may be retained in Android’s saved activity state to resume after an interruption; the app does not create a story history or send choices to us. A still-picture preference is stored locally. App backup is disabled.
Google Play Billing obtains prices and checks and acknowledges purchases. A signed purchase receipt is cached locally to retain verified offline access. Receipts, purchase tokens, account details and story choices are not uploaded to a Clever Iterations server. Google handles account, transaction, payment, refund and diagnostic information under its own terms and privacy policy, and may provide store reports to us. We do not receive your card details or Google password. Google operates globally, including in the United States. Use the Google Play account that purchased the collection to restore it. Apple Family Sharing and Apple purchases do not transfer to Android.
Billing data sent to Google. The Google Play Billing library sends purchase information needed to query, acknowledge and restore access, and technical billing diagnostics such as API results, errors, app and library versions, Android version and a randomly generated billing-session identifier. These transmissions support purchase functionality and diagnosis and improvement of billing performance. The session identifier is not an advertising ID. Billing checks can run when the app opens or resumes, not only at checkout; there is no in-app switch to disable the library’s diagnostics. Purchases remain optional.
Billing information is transmitted to Google using encrypted connections. It does not include your plans, photos or story choices. We do not operate a billing-data server or use this information for advertising. Google processes and retains its billing and diagnostic records under its own policies. Deleting local app data does not delete Google-held purchase or diagnostic records; we cannot offer an in-app deletion control for those records. You can use Google’s privacy controls and contact Google about information it holds. You can contact our Privacy Officer about information held by Clever Iterations.
1. Who we are and what this covers
Teenyloop is provided by Clever Iterations Pty Ltd (ABN 19 695 039 019), New South Wales, Australia. This standalone policy covers the Teenyloop iPhone app, teenyloop.com and Teenyloop support. It explains the information we handle, why, who may receive it, and how to contact us. Other Clever Iterations products have their own policies.
2. Information in the app
Teenyloop does not require an account or child profile. We do not collect names, ages, photos, location, contacts, voice recordings or story choices through the app. The app does not request camera, microphone, photo-library or location access.
The current story and choices are held in memory on your device. Teenyloop does not save a story history or send choices to us. All story text, illustrations and animations are bundled in the app. No advertising or third-party crash-reporting SDKs are included, and we do not track story play. Android Google Play billing diagnostics are described above; these are separate from analytics operated by Clever Iterations. The app does not contain a story-generation service.
3. Apple purchases
Apple processes purchases, payment information, Family Sharing, refunds and purchase restoration under its own terms and privacy policy. Teenyloop uses Apple’s StoreKit to obtain product prices and verify whether your device has access to Pip’s Story Collection. Verification may use Apple services. We do not receive your card details or Apple Account password.
Apple may provide us with sales, financial, download and diagnostic reports through its developer services. Reports may contain transaction or device-related information that Apple makes available under your settings and its policies. Teenyloop does not upload receipts, transaction identifiers or account details to a Clever Iterations server. See Apple’s privacy information.
4. Website and support
When you visit teenyloop.com, our hosting systems may process your IP address, request date and time, requested URL, browser information, referring page and response status to deliver, secure and troubleshoot the website. The website has no advertising pixels, analytics scripts, signup forms or non-essential cookies. When you select an App Store link, it may pass through a first-party redirect that is logged in aggregate to operate and measure the website; it uses no pixel, cookie or client-side analytics.
If you email us, we receive your email address, the content of your message and any information or attachments you choose to send. We use that information to respond, troubleshoot, handle a privacy request or complaint, and maintain appropriate business records. Please do not send children’s personal information; a description or redacted example is usually enough.
5. How information is used and shared
We use information we receive to provide support, operate and secure our website, administer purchases and business records, meet legal obligations, and address misuse or disputes. We do not sell personal information or use support contacts for marketing unless you separately ask or consent.
Information may be handled by hosting, email, IT and professional service providers working for us, or disclosed where required by law or reasonably necessary to protect rights and security. We limit information to what is relevant. Apple handles information independently for its own services.
6. Overseas processing
Our service providers may process information in Australia, the United States and other countries where they operate. Apple operates globally. Where applicable, we take reasonable steps and use appropriate safeguards for overseas disclosures as required by law.
7. Retention and security
We retain support communications and business records only as long as reasonably necessary for their purpose, security, dispute resolution and legal obligations. Website request and security logs are rotated under our server’s retention settings; we may preserve relevant records for a security incident or legal requirement.
We use reasonable technical and organisational measures to protect information we hold. No system is completely secure. Protect your device and Apple Account. Uninstalling Teenyloop removes its local app data but does not cancel or refund an Apple purchase, and Apple may retain its own records.
8. Children
Teenyloop is designed for an adult and child to share. It does not collect children’s personal information through story play. The grown-up check restricts access to purchases and external links; it is not a request for personal information or consent to collect it. If you believe we have received a child’s information in a support message or otherwise, contact us so we can assess and address it.
9. Your rights and complaints
You may ask for access to or correction of personal information we hold, or request deletion. Depending on applicable law, you may also have rights to restrict or object to processing, portability, or withdrawal of consent. Where EU or UK law applies, our grounds may include providing requested services, legitimate interests in support and security, legal obligations or consent where needed. We assess requests under applicable law and may need to verify your identity.
Contact our Privacy Officer first. We aim to acknowledge complaints within five business days and provide a substantive response within 30 days, subject to applicable legal timeframes. You can also contact the Office of the Australian Information Commissioner, or your relevant EU or UK supervisory authority.
10. Changes and contact
We may update this policy when the app, services or legal requirements change. The effective date will be updated. Material changes will be communicated where required.
Privacy: privacy@cleveriterations.com (Attention: The Privacy Officer). Support: admin@cleveriterations.com.
Clever Iterations Pty Ltd, Suite 74, Ground Floor, 135–153 New South Head Road, Edgecliff NSW 2027, Australia.